Everything moves so fast in business today. We are asked to make decisions on marketing, purchasing, and people as if the right decisions are on the tip of our brains ready to move us to high-speed success. No matter the day, there are issues that turn a once planned day, into a map filled with crooked roads and even more crooked decisions.
Clubs leaders and department heads spend too little time in areas involving people and the team. From the outset, it feels like a race with no directional sense. We hire only when it seems there is an emergency set of needs. We are far too busy to work with this new person, so we assign someone to shadow, coach and mentor. Now we have both a new team member, and someone you trust, each uncertain of the next moves and longer-term goals of this new relationship. This probably sounds familiar, as I have seen it often during several decades of work.
Although we won’t solve all people issues in these 500 words, we can begin with this: serve the entire person when you interview, hire, develop, coach and recognize. There is a saying that says: it’s just business, it is not personal. I am here to tell you that in this world of today, it is all personal! It is time to hire the entire person, not only their talents/skills. It is also time to understand that knowing more about your team will create a better team, a better business. Here are 5 thoughts about the people on your team:
1) Know that every person has challenges, in addition to the talents/skills and as the leader you must work with all of each person, 100%.
2) Your rules may be better served as willows and not oaks. When you work with your people and their situations, they will work better with your members and guests.
3) You should look after every new hire and not hand them off to a “coach.” The first 30 days are especially vital, and you should manage your schedule with this new person in it.
4) When times get tough for a staff member, they need understanding more than ever. Being a helpful ear and hand will help create better team members. Be all-in with your team.
5) People crave recognition, so be close enough to all members of your team so you know when it is time for a pat on the back, kind word, thank you card, or reward. There is no more important person on property than the leader. They are watching you and crave encouragement and recognition.
In summary, be all in with your people. Be there for their highs as well as their lows. The process of hiring is not about liking team members on only their best days, but to recognize the highs, and be a support for the low times. Being 100% in means being the leader we all want to work for, look up to, and talk about decades later. Leadership is about each of us and all of us.
Jack Dillon writes the highfives series. Jack is a golf expert, Toastmaster, speaker, blogger. He can help you and your team. Jack can be reached at: 407-973-6136. He resides in Orlando.
Why it’s important to be all in with your staff
Everything moves so fast in business today. We are asked to make decisions on marketing, purchasing, and people as if the right decisions are on the tip of our brains ready to move us to high-speed success. No matter the day, there are issues that turn a once planned day, into a map filled with crooked roads and even more crooked decisions.
Clubs leaders and department heads spend too little time in areas involving people and the team. From the outset, it feels like a race with no directional sense. We hire only when it seems there is an emergency set of needs. We are far too busy to work with this new person, so we assign someone to shadow, coach and mentor. Now we have both a new team member, and someone you trust, each uncertain of the next moves and longer-term goals of this new relationship. This probably sounds familiar, as I have seen it often during several decades of work.
Although we won’t solve all people issues in these 500 words, we can begin with this: serve the entire person when you interview, hire, develop, coach and recognize. There is a saying that says: it’s just business, it is not personal. I am here to tell you that in this world of today, it is all personal! It is time to hire the entire person, not only their talents/skills. It is also time to understand that knowing more about your team will create a better team, a better business. Here are 5 thoughts about the people on your team:
1) Know that every person has challenges, in addition to the talents/skills and as the leader you must work with all of each person, 100%.
2) Your rules may be better served as willows and not oaks. When you work with your people and their situations, they will work better with your members and guests.
3) You should look after every new hire and not hand them off to a “coach.” The first 30 days are especially vital, and you should manage your schedule with this new person in it.
4) When times get tough for a staff member, they need understanding more than ever. Being a helpful ear and hand will help create better team members. Be all-in with your team.
5) People crave recognition, so be close enough to all members of your team so you know when it is time for a pat on the back, kind word, thank you card, or reward. There is no more important person on property than the leader. They are watching you and crave encouragement and recognition.
In summary, be all in with your people. Be there for their highs as well as their lows. The process of hiring is not about liking team members on only their best days, but to recognize the highs, and be a support for the low times. Being 100% in means being the leader we all want to work for, look up to, and talk about decades later. Leadership is about each of us and all of us.
Jack Dillon writes the highfives series. Jack is a golf expert, Toastmaster, speaker, blogger. He can help you and your team. Jack can be reached at: 407-973-6136. He resides in Orlando.
Jack Dillon
Related Posts
How to create and manage sustainability plan blueprints for golf operations
Just as a detailed and thorough blueprint is critical for turning a building plan into sturdy reality, your facility’s sustainability success hinges on creating and
Chairman Yoon: South Korea’s sports maestro
Yoon Se-young discovered the meaning of life through golf. He began playing golf as a kid in the fields near his home and fell in love with the challenge, friendship and peace of mind that it brought to his life. He found golf to be “a delightful sport” unmatched by any other.
USGA: Let’s talk about teeing options
After a round of golf, most golfers remember a great green or cool bunkers, but we don’t often reflect on the teeing options and how
KemperSports selected to manage 2 clubs in Delaware and Minnesota
KemperSports will assume management duties for two more clubs: Heritage Shores Golf Club in Bridgeville, Delaware, and the forthcoming Tepetonka Club in New London, Minnesota.
March/April 2024
Encore Leisure Group takes over management of 17 golf properties
Encore Leisure Group, a newly formed company led by Dale Folmar and Jacques James, has taken over management duties for the 17 private clubs and