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ENGAGE
One of the more serious concerns today about production in the workplace is the question of engagement. In a recent Harvard Business Review magazine article, it was stated that possibly less than 24% of the US workforce is engaged on the job. Wow, they are telling us that up to 77 out of every 100 employees are not doing a very good job because they do not feel good about their job. If this is half correct, it is a very big miss for U.S. firms. How is your club doing with the engagement issue? And I have one more question: in addition to staff members engaging with their role and golfers, are you and the managers engaging with staff members?
This post is asking how you and your team are doing in each of their respective roles. Are the staff members really into service, making a daily difference, happy to be there, and helping to drive sales? Is the management team out and about, observing and working with team members providing training, support, and mentorship? I offer 5 thoughts on bringing the volume up on engagement. Having staff members feeling great about the club, the golfers, and their roles is a vital part of the success story for your club. Here are my 5 thoughts:
It is time to get closer to your customer, by being closer to the team. If people are important, it is time to create a system showing everyone how their value is part of the overall success plan for the club.
Jack Dillon write the High Five series. Jack is a speaker, a merchant, and expert on the woman consumer and player development. Contact Jack at highfives81@gmail.com, or at 407-973-6136. Jack speaks about engagement as well as using failure to build your best success. Thank you.
Jack Dillon
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