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- March/April 2024
- Encore Leisure Group takes over management of 17 golf properties
- Day One
- Heritage Golf Group bolsters portfolio with three more acquisitions in Florida, Ohio and Virginia
- Thoughts on staffing
- GreatLIFE Golf acquires its first clubs since 2022 merger
- Development of the Year: Call for Entries for 2024 Competition
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5 ways to adjust to the new normal
Although the nation is still in the midst of struggling with an epidemic that has brought fear and angst to every corner of the globe, one area of light that is shining through the cracks, is our little industry. People are coming! They are leaving their homes and coming to the golf course. Forget the rakes, and actually draining a long putt for par, people are playing golf. In my unscientific study over the past few weeks, every golf course I have called, no matter the area of the country, has been busy. Actually, the tee sheets have been full. People are playing from sun up through sun down. Of course, I know they are aching to do anything away from home. At the same time, I know it is more than that. It is because they have missed the game and they genuinely wanted to swing at the ball again, matte or glossy finish.
Because of the health crisis however, all golfers can do for now is play golf. The chance to shop, to mingle, and hang out at the club with friends, over a drink or two, is not possible. The full experience will happen again, but down the road, as the medical community develops the medicines and vaccines to allow all, the chance to more fully enjoy the golf experience they once knew. But golfers are golfing again! It sounds great, it feels great, and it is really wonderful just to type the words. That means your team is working hard, maybe harder than they have in an awfully long time. In this Covid world, where rules seem to change by the day, this work is stressful and thankless. This post is about saying thanks. It is about recognizing the people on your team who are in a strange place, working during difficult days, to take care of your operation, their families, allowing golfers to play, to play a game. Here are my highfives on recognizing your people for everyday excellence:
Recognition is vital in the world of business. It can profoundly change an organization and the attitude of the team when they realize they are valued. During this time of crisis, recognizing people, your people can be priceless. Never miss the opportunity to say thank you. In my experience, it always comes back to you.
Jack Dillon writes the highfives series. Jack has been in the golf industry for 46 years. He is a speaker, a coach, and an expert in merchandise, operations, and communications. Jack is an advanced Toastmaster. Contact him at 407-973-6136. Jack lives in Orlando.
Jack Dillon
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March/April 2024
Encore Leisure Group takes over management of 17 golf properties
Encore Leisure Group, a newly formed company led by Dale Folmar and Jacques James, has taken over management duties for the 17 private clubs and
Day One
That first day is the day. That day we are excited for a change. That day we begin something new, different than any other day.