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5 secrets to hiring the best managers
As we continue to gingerly step into this new world, we realize that even as the skies may clear a bit, the structure of the team will have changed. There will be less staff on any given day. The part-time staff will have more engagement, working hard to uphold critical service levels. Department managers will play an ever more important role as they work to restore sales and revenue taken out by the virus. As the property leader, you must pull magic from you cap in order to do all of the things property owners expect, members demand, and guests crave out of the property, and the golf experience. Although golf is still a game, now being played all over this land, the past 90+ days has provided the need to look at the organizational chart in a new and different way.
One of the most valuable positions moving forward is the department manager. Each will carry more responsibility, make more decisions, and be asked to move with more agility as the season accelerates. Your management staff may be intact, or you may have openings to fill, therefore the thing to know is that the hiring process is different, as the skills needed today are more specific than even 5 months ago as you and the property were entering a new year, a new decade. The highfives post today focuses on key traits, the important values department managers should possess if they are to become a successful part of the post virus service experience. Here are my five thoughts:
Whether you have an entire management team in place or are in a transition, look to add these skills to your organization. The staff, the members, and the overall community will be glad you did.
Jack Dillon writes the highfives blog. Jack is a speaker, an expert in merchandise, operations, the customer service experience. He has been in this industry for 46 years. Contact Jack to help create a team as never before. Jack can be reached at 407-973-6136. He lives in Orlando.
Jack Dillon
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